Robotic Process Automation: The Next Transformation Lever for Shared Services - Blue Prism - Blue Prism
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Robotic Process Automation: The Next Transformation Lever for Shared Services – Blue Prism

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Robotic Process Automation: The Next Transformation Lever for Shared Services – Blue Prism

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The latest instalment in the LSE RPA white paper series – in this research paper Professor Leslie Wilcox and Professor Mary Lacity examine how Robotic Process Automation is being deployed in the shared services organization because of swivel chair processes. The paper includes case studies and benefits achieved such as FTE savings and more satisfied employees because their jobs are refocused on more interesting tasks that require judgment, empathy and social interactions.