London School of Economics (LSE) Publishes Definitive Research on Large-Scale Enterprise RPA Deployments, Featuring Blue Prism Customer Case Studies
Telefónica O2, Xchanging and a UK power utility company among featured customers that have yielded business results from secure, resilient and scalable enterprise RPA deployment
LONDON & MIAMI, Feb. 16, 2016 – Blue Prism, the leading developer of enterprise robotic process automation (RPA) software, today announced that nine of the company’s customers are featured in a new book, Service Automation: Robots and The Future of Work. The book captures a year’s worth of learning about service automation conducted by world-leading academics from LSE, Professor of Technology, Work and Globalization Leslie Willcocks and University of Missouri Curators’ Professor Mary Lacity (visiting professor at LSE).
Service Automation: Robots and The Future of Work, which has been supported by a number of contributors including Blue Prism, represents the first in-depth research on the value of enterprise deployments of RPA. Willcocks and Lacity interviewed nine Blue Prism enterprise clients, conducted interviews with leading analysts and advisors in the RPA space and developed five in-depth case studies, including Blue Prism’s large-scale deployments. The conclusions from the research found that secure, resilient and scalable RPA deployments deliver sizable business benefits while also enabling human employees to work on more intellectually stimulating and rewarding tasks.
Other enterprise-level findings include:
• Service automation and RPA deployment require cultural adoption by the C-suite in order to generate the most significant strategic benefits
• RPA complements other existing technologies and systems of record, such as ERP and CRM systems
• Enterprises lean heavily on service automation providers for training and knowledge, especially during the launch stage of automation
• The creation of a Center of Excellence, which serves as a shared organizational resource, is a recommended practice to govern a service automation capability and ensure continuous improvement initiatives
• That RPA is best deployed when IT and business work together to empower the business to rapidly develop their own automations with IT providing the security and governance at an enterprise scale
“It’s very pleasing to see the great results and business value that the early adopters of enterprise RPA are realizing, and we are very proud that the majority of those case studies and interviewees are Blue Prism customers,” said Alastair Bathgate, CEO, Blue Prism.
“We are so thankful to all the Blue Prism clients who let us pick their brains and peer into their organizations,” said Dr. Lacity.
Since launching its product in 2008, the company has focused on enterprise-scale deployments in regulated and highly-demanding environments, including one of the world’s largest banks, which was Blue Prism’s first customer. The company’s software robots are autonomously executing millions of transactions in the secure data centers of clients and service provider customers. Owned and configured by the business but provisioned and supported by IT, Blue Prism software robots are delivering the vision of an agile, multi-skilled, reliable, secure and highly available virtual digital workforce.
In addition to Service Automation: Robots and The Future of Work, additional findings from the Blue Prism case studies and interview research have been documented in a five-part series available on Blue Prism’s website. Service Automation: Robots and The Future of Work is available now for purchase directly from Steve Brookes Publishing.
About Blue Prism
Blue Prism brings to life the virtual workforce of scalable, enterprise-strength software robots which are capable of completing rules-based processes more efficiently, accurately and securely. Formed by process automation experts, with offices in London, Manchester, Miami and Chicago, Blue Prism has pioneered the development of robotic process automation software and helped businesses transform by enhancing core business processes, improving customer service and better allocating resources to drive innovation. The company currently operates in the BPO, government, financial services, energy, telecom and healthcare sectors, and is a Gartner Cool Vendor. For more information, visit www.blueprism.com, or follow Blue Prism on Twitter.