Ovum has released a new whitepaper that explores the evolving robotic process automation (RPA) market, and how service providers and enterprises should roll out RPA technology to experience maximum value.
This paper builds on the mounting understanding that RPA is entering a new phase of maturity. Once a cost-effective tool for completing repetitive tasks, RPA technology has graduated to become a scalable solution for executing complex processes and achieving meaningful outcomes. Service organizations and enterprises can leverage RPA to integrate systems, adapt business processes, rapidly scale and deliver dynamic services more securely, robustly and with greater control.
To take advantage of these opportunities, Ovum has created a framework for optimizing RPA use. The firm highlights key recommendations such as:
- Starting with mundane processes before expanding deployment
- Expanding RPA beyond the IT function; business people should be involved from the onset of implementation
- Preparing for business change by involving people who will be impacted by the virtual workforce
- Considering architecture and governance; ensure compatibility with existing operating models to deliver a seamless transition with existing BMPS and EAI solutions
Ovum also advocates evaluating and comparing RPA offerings before selecting a technology. The firm suggests exploring factors such as design time services, run time services and security and audit services.
By taking a smart RPA approach, organizations will be able to easily implement a virtual workforce and experience best-in-class results. The full whitepaper can be downloaded here.