London School of Economics Releases Second in Series of RPA Case Studies - Blue Prism
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London School of Economics Releases Second in Series of RPA Case Studies

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London School of Economics Releases Second in Series of RPA Case Studies

Today, we are excited to share the second in a series of case studies from of the London School of Economics Outsourcing Unit. The results  showcase business technology and services provider Xchanging’s current and long-term use of the company’s industry-defining Robotic Process Automation (RPA) technology. At present Xchanging’s Insurance business has 14 core processes automated, using 27 robots (as of June 2015) and processes 120,000 cases a month. The results are exciting, detailing the multiple benefits Xchanging has gained from implementing the technology. The study highlights multiple benefits to Xchanging, including: improved service quality, high accuracy, low error rates, faster turnaround times, increased compliance and strategic positioning. It also addresses four big myths of RPA, including:

  • RPA is only used to replace humans with technology
  • The perception that operations staff feel threatened by RPA
  • RPA has not brought back many jobs from offshore
  • Cost savings are insignificant

For more on the misconceptions of RPA and the results it offered Xchanging, take a look at the full press release here, or download the full study, here.