Blue Prism drives operational efficiencies at The Co-operative Bank - Blue Prism
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Blue Prism drives operational efficiencies at The Co-operative Bank


Blue Prism drives operational efficiencies at The Co-operative Bank

The Co-operative Bank has increased operational efficiency as part of an “agiliy program” using Blue Prism software.

Blue Prism announces the publication of a case study showing how The Co-operative Bank has adopted Blue Prism technology to drive a program of multiple operational efficiency improvement projects throughout the Bank.

The Co-operative Bank chose Blue Prism technology as part of an ongoing program to deliver operational agility in its call centre and back office environments.

Commenting on just one of the operational agility projects Joanne Masters, Business Systems Manager at The Co-operative Bank stated “With the previous manual system, an average audit would take several hours to complete and a large audit could take several days. With Blue Prism software, these now take around 1 minute and 30 minutes respectively”. Other operational efficiency programs were tackled included Account closures, Internet applications, Audit and CHAPS transfers.

“We are delighted that The Co-operative Bank is realising such demonstrable value from implementing Blue Prism software, delivering significant cost savings, improvements in customer service, armed with their new capability to rapidly respond to business conditions”, Alastair Bathgate, CEO, Blue Prism.

The Co-operative Financial Services (CFS) is part of The Co-operative Group, the UK’s largest consumer co-operative. CFS is the group of businesses that includes The Co-operative Insurance Society (CIS) and The Co-operative Bank including smile.

Through The Co-operative Bank CFS offers a range of financial products, from current accounts, savings accounts, credit cards and loans. The Co-operative Insurance offers a variety of insurance products and The Co-operative Investments products including unit trusts, investments bonds and pensions.

Blue Prism provides a new generation of operational agility software. Utilising the latest technology, Blue Prism helps organisations like Barclays, npower, The Co-operative Financial Services and Shop Direct manage complex business processes, linking people and systems seamlessly and effortlessly to target changing business goals.

The company works across a range of industries including call centres, utilities, telecoms and banking. Using our Operational Agility Software suite, our customers benefit from accurate and consistent process execution, lower customer churn, lower staff turnover and lower operational costs.

For more information on Blue Prism please call us on +44 (0)870 879 3000 or contact us at