The inaugural meeting of the Operational Agility Forum took place at the Hotel du Vin in Henley on Thames on 3 July 2009 – Industry thought leaders in operational agility and business driven computing meet to share experiences and set out vision for agile business operations.
The inaugural meeting of the Operational Agility Forum took place at the Hotel du Vin in Henley on Thames on 3 July 2009. Participants were representing Barclays, Accenture, Nationwide, France Telecom, BT Wholesale, The Co-operative Financial Services, an Independent BPO consultant and Blue Prism. The speaker was Ian Horobin of Omnicision.
The goal was to bring together a thought leadership group of practitioners to explore the concept of “Operational Agility”. What does it mean for a business group to be operationally agile? What benefits should it deliver? What measures should be created to support such a concept and what barriers exist to prevent it?
The meeting findings can be summarised as:
1 Operations management overwhelmingly needs to deal with change.
2 IT systems support currently is long term – which for the creation of a major piece of infrastructure works well, but for fast and responsive support to events or operations is too slow.
3 A major hurdle to rapid systems and automation support is the communication between business and IT in order to manage requirements.
4 A major barrier to process management improvement and process evolution is recording processes accurately and being able to manage the evolution of the process methodology with static system support.
5 An ability for operations teams to take ownership of some of their own system configurations, that allowed business led initiatives to express and drive change at their own pace would be a major step forward in what could be termed “Operational Agility”. A business-led computing paradigm that balanced the benefits of end-user computing with the need for IT governance and control would be a key requirement in achieving Operational Agility.
6 A capability within operations to orchestrate systems, processes, and applications, across systems and existing applications would also be a clear first step towards achieving business led computing.
7 A business change team or Operational Agility Team would be a natural means for delivering many process improvement projects that traditionally had been requested through IT projects.
8 Process automation delivers significant benefits to the organisation, staff should be focused on exceptions which is more interesting for them and as many tasks as possible should be automated to reduce costs, increase accuracy and improve service.
9 Business led computing skills would enhance the profile for operations staff career development, and would support greater autonomy and more goals based targeting within operations teams.
The forum will meet regularly to share and discuss their experiences in implementing business led IT initiatives.
If you are interested in learning more about the Operational Agility Forum then please contact Pat Geary at firstname.lastname@example.org