Working with Destiny and BT, the Derbyshire Mental Health Trust found a solution through Blue Prism an “operational agility” software company who successfully resolved the issue by providing an interface between the digital pen and IPM.
One in four of us will experience mental health problems at some time in our lives. Organisations such as Derbyshire Mental Health Services NHS Trust are therefore critical in helping to improve mental health and wellbeing. The Trust provides a wide range of services to a Derbyshire population of nearly a million people living in a mixed rural and urban catchment area of a thousand square miles – with some marked areas of deprivation.
The quality of these services is assessed by the Quality Commission as excellent. The challenge, however, in continuing to maintain this standard in the new world of Foundation Trusts, world class commissioning and payment by results (PBR) lies in being able to collect clinical activity data in a timely, comprehensive and accurate way. The Trust has continued to seek solutions to improve the amount and quality of its data capture thereby ensuring that they are able to report data to commissioners accurately and in a timely way.
“Clinicians often struggled to enter activity data,” says Nick Hodson, Head of Service Improvement for the Trust. “Having written out diary records during patient visits they had to drive back to base, find a PC, boot it up, pray that it worked, open the application if it was running, find the patient, fill out fields to show they’d been to see them … and often in return get another report to say how bad the data was.
” The solution has been rolled out to a total of 800 with 300 staff in the north of Derbyshire. The challenge here is that data in this area was previously entered by data entry clerks onto NCRS (National Care Record System) as part of the early adoption of Lorenzo – and that the operating system wouldn’t support data collection via a third party device.
Working with Destiny and BT, the Trust found a solution through Blue Prism an “operational agility” software company who successfully resolved the issue by providing an interface between the digital pen and IPM. “We’re delighted with the adoption of digital pen technology,” says Nick Hodson. “It’s taken us a big step further towards payment by results, and becoming a Foundation Trust. Not surprisingly we’re getting lots of enquiries from other trusts. After all, what other systems have you come across that delivered exactly what they said to over 800 staff in 12 months flat?”