“Blue Prism complements and extends our existing integration capabilities to include any application, written in any technology and provided by any supplier. Complementing our existing solutions, we now have 100% integration capability and Blue Prism’s enterprise strength technology really underpins our future strategy” – Kate Thompson, ICT Director, Mid Essex Hospital Services NHS Trust
In late 2010, the Mid Essex Hospital Services NHS Trust was looking into new and innovative ways to enhance patients’ experience when arriving at the Hospital. After evaluating a number of approaches, the Trust decided to implement an enhanced patient flow and self-service kiosks solution. “We already have integration technologies available to us, but we didn’t have 100% coverage of all applications and we didn’t have the capability to write back data into our Patient Administration System,” explained Kate Thompson, ICT Director, Mid Essex Hospital Services NHS Trust.
The Trust chose Intouch with Health (www.intouchwithhealth.co.uk), a Blue Prism partner, to provide the self-service kiosks. As part of the overall solution, they needed to integrate and connect the self-service kiosks to the Trust’s existing Patient Administration System (PAS). Blue Prism provided this proven capability and Kate Thompson and her team began
a process of evaluating other potential benefits over and beyond the ability to integrate the self-service kiosks.