How is technology changing BPO? - Blue Prism
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How is technology changing BPO?

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How is technology changing BPO?

Computer Weekly has identified Blue Prism Robotic Automation software as a significant new technology which is changing the way BPO’s deliver their services.

The article discusses O2’s deployment of Blue Prism software to automate business processes in an effort to reduce the cost of back office operations and cut its reliance on offshore recruitment to cope with spikes in workload.

Full article: http://www.computerweekly.com/blogs/inside-outsourcing/2012/06/how-is-technology-changing-bpo.html