Blue Prism will be participating at The Executive Network’s definitive Customer Experience event for the UK Communications industry. This major summit, at The Mandarin Oriental Hotel, London, takes place on the 12th September 2012. Blue Prism will be discussing how robotic automation can help improve customer experience by ensuring agile and efficient back office operations.
Alastair Bathgate, CEO of Blue Prism said, “Getting customer service right, first time is critical for business success. Our technology – which provides a virtual, ‘robotic’, workforce – can quickly automate manual back office processes to ensure communications organisations, such as o2, achieve major enhancements in service and improved operational efficiencies.”