Global Delivery Report has written a fascinating article about robotic automation’s potential impact on the offshore BPO sector – “Could robots play a similar role in the back office?
“Could robots play a similar role in the back office? They already are at companies like Fidelity Investments, which uses virtual robots to perform the kinds of repetitive clerical tasks that are often sent offshore to cut costs. Pat Geary, chief marketing officer for Blue Prism, a UK-based provider of robotic automation software that counts Fidelity among its clients, said companies are receptive to the idea of bringing their offshored business processes back in-house.”
Read the article in Global Delivery Report