How will process automation impact the future of BPO? - Blue Prism
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How will process automation impact the future of BPO?

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How will process automation impact the future of BPO?

Outsource has published the views of Duncan Chapman, a consultant at Source, on the challenges faced by BPO providers. He asserts that the market is moving towards process automation and highlights Blue Prism as a technology provider in this area.

“BPO providers face two major challenges which threaten their core business model and future growth potential: an ever-increasing cost base, and a constant requirement from customers to innovate and optimise processes rather than simply provide your mess for less.”

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