HfS Research: Robotic Automation Presents Transformative Opportunity for BPO Industry - Blue Prism
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HfS Research: Robotic Automation Presents Transformative Opportunity for BPO Industry


HfS Research: Robotic Automation Presents Transformative Opportunity for BPO Industry

BOSTON AND MIAMI, Oct. 29, 2013  Today, HfS Research unveiled its new report, “Framing a Constitution for Robotistan,” detailing the disruptive and transformative impact robotic automation will have on the business process outsourcing (BPO) industry.

The report discusses how robotic automation technology creates an entirely new threshold of value for BPO service providers and end user clients. A leading developer of robotic automation software and a champion for the transformation of manual back office business processes, Blue Prism‘s technology and client implementations were cited in the report as key factors in the market adoption of robotic automation during the last year.

In 2012, HfS Research published “Robotic automation emerges as a threat to traditional low-cost outsourcing” to examine whether affordable, easy-to-develop software robots would displace offshore resources. At that time, the firm concluded that robotic automation had the potential to be a highly disruptive, transformative technology for both buyers and BPO service providers.

“A year later we are more convinced than ever that robotic automation has the potential to disrupt the BPO marketplace,” stated Charles Sutherland, SVP BPO Strategies at HfS Research and the report’s author. “We believe that the market for robotic automation has advanced from being an emerging topic discussed by only a few people on the edge of the BPO market, to being a core topic at conferences on disruptive technologies, end user pilots, service provider technology roadmaps and investment reviews.”

For its report, HfS conducted interviews with leaders and innovators in the area of robotic automation, including Blue Prism and other software vendors, academics, operations consultants and major BPO service providers to understand the opportunities created by the deployment of robotic automation. Of note are the increase in market participants including robotics software providers and consultants, an increase in full scale implementations delivering a ROI and the growing commitment to robotics among leading BPO service providers.

“We are on the cusp of a new industrial revolution – creating a digital workforce that increases efficiencies, reduce costs and frees up humans to do tasks they are good at such as solving strategic problems and working with customers,” stated Alastair Bathgate, Blue Prism CEO. “HfS validates the powerful impact of robotic automation articulating the business value that we have witnessed working with leading organizations and service providers who have adopted this technology.”

“Framing a Constitution for Robotistan” is available for free download at:


and at www.hfsresearch.com


About HfS Research

HfS Research (www.HfSResearch.com) is leading independent global analyst authority and knowledge community for the business and IT services industry.

HfS is unique in the fact that it serves the research and strategy needs of business operations leaders across finance, supply chain, human resources, marketing, customer management, IT and core industry functions. In addition to researching business operations strategies, HfS educates and facilitates discussion among the world’s largest knowledge community of enterprise services professionals, currently comprising 140,000 subscribers. HfS Research also facilitates the HfS Sourcing Executive Council, the acclaimed elite group of sourcing practitioners from leading organizations, which meets on a bi-annual basis to share the future direction of the global services industry and discuss the future enterprise operations framework.

Led by recognized industry expert Phil Fersht, HfS Research differentiates itself with its global team of expert services analysts with real industry experience, provocative and opinionated research, unrivaled market analytics, and a view of technology as an enabler for business process improvement. Its on-demand expertise relationship model helps clients leverage HfS knowledge and strategic insight in a rapid, responsive and engaging manner.

In 2010 & 2011, HfS was awarded Analyst of the Year by the International Institute of Analyst Relations (IIAR), the premier body of analyst-facing professionals, and achieved the distinctive award of being voted the research analyst industry’s most Innovative Analyst Firm in 2012. Now in its sixth year of publication, HfS Research’s acclaimed blog “Horses for Sources” is widely recognized as the leading destination for unfettered collective insight, research and open debate of sourcing industry issues and developments.

To learn more about HfS Research, please email research@HfSResearch.com.


About Blue Prism

Formed by process automation experts, with offices in London, Manchester and Miami, Blue Prism has pioneered the development of robotic automation software for clerical and administrative automation. The company currently operates in the BPO, Government, Financial Services, Energy, Telco and Healthcare sectors and was named a Gartner cool vendor in 2013. More information is available at http://www.blueprism.com/