EL-PASO, TEXAS – Datamark, a leading BPO provider has predicted that the trends expected to shape the business process outsourcing industry in 2014 and beyond include robotic process automation technologies, a focus on the midmarket for business opportunities, and a surge in the “mobile-app-for-business” revolution.
1. Pioneers and new entrants gain traction in the robotic process automation/autonomics space.
Automated systems, such as forms classification and data capture, have been around for years, but these new platforms (with fancier names) purport to be the second-generation of business process automation. Pioneering UK provider Blue Prism and its U.S-based arm, Virtual Operations, describe its product as robotic process automation, “software robots” that integrate with legacy business process systems to handle mundane, rules-based tasks. Another provider, IPSoft, uses the term “autonomic” to describe its systems, which also are designed to free IT and business process staff from dull, low-skill, repetitive tasks. Because these software robots operate at a fraction of a cost of a human, and can work 24/7/365 without any breaks, industry analysts predict this technology will completely transform BPO.
DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing, document management, bilingual customer contact centers and business process consulting for Fortune 500 firms and other large organizations. You can see the full report with this link: http://info.datamark.net/2014BPOTrends_BPOTrendsWhitePaper.html.