Outsource Magazine reports on how Robotic Process Automation (RPA) may revolutionise the BPO industry.
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Robotic Process Automation (RPA) aims to reduce costs, improve efficiency and productivity by removing repetitive and manually intensive tasks. As a result organisations are able to respond quickly to new markets and regulatory demands. RPA is expected to have a significant impact on the outsourcing and BPO industries in the next few years as BPO providers and their customer look at further ways to reduce costs and improve profitability