In his October contribution to WIRED’s Innovation Insights, Blue Prism Chairman Jason Kingdon explains how organization can leverage robotic process automation (RPA) to become more efficient and cost effective in their documentation processes, and avoid legal liabilities and compliance issues.
To learn how your organization can deploy RPA to increase documentation efficiency, click here or read the excerpt below.
Robots, as we have pointed out, do about four main jobs. Job 1: headline automation; Job 2: capacity planning; Job 3: documentation; and Job 4: analytics modeling. Last month we discussed planning and how scale becomes a control versus a recruitment nightmare. This month it’s documentation.
Documentation can be argued to be the fourth “D.” Though some may say it is captured within “dull,” I have met people who enjoy the process. For all businesses (as well as military) it is crucial to have accurate records of processes and methods. Without it, legal liabilities are crushing and the whole value of the business is as fluid as employees who come and go. Between shifts the business ceases to exist. This is as true for a hamburger chain as it is for a hospital complex or a finance admin center.
Documentation comes in at about 15 to 20 percent of set-up costs. The files are grown with forward documents, live documents and backward documents (that is, documents that check that other documents represent the intention of earlier documents). The document management industry is a multi-billion dollar concern. The document creation industry is of course a many fold increase on this — we all do it.