In a recent Q&A with Horses for Sources, David Poole, Co-Founder and CEO of Symphony Ventures, sat down to discuss the myths and realities of robotic processing automation (RPA) and the future of the virtual workforce.
Poole explains how RPA fills a major market gap, providing BPOs with a fresh and disruptive solution for completing core business processes. He describes how the labor arbitrage model, long used by BPOs, no longer meets the needs of today’s much evolved outsourcing industry – which has been shaped by the emergence of cloud infrastructure, software-as-a-service and mobile platforms. Instead, organizations are seeking innovative alternatives, like RPA, that match these “future of work” technologies.
To read more of the Q&A, please find the full article from Horses for Sources here.