Computacenter harnesses thoughtonomy’s Virtual Workforce – powered by Blue Prism’s software robots – to provide end-to end-automation of manually intensive service desk activities
Computacenter, Europe’s preferred IT provider for enabling users and their businesses through managed services, has announced its deployment of thoughtonomy’s Virtual Workforce to add a robotic workforce to its internal service desk operation. Through the use of Virtual Workforce, based on Blue Prism’s enterprise robotic process automation (ERPA) software, Computacenter has been able to specifically tailor its robotic workforce to its multilingual service desk operation. Already, the IT provider has been able to automate more than 95 percent of key user administration tasks via an online self-service portal -eliminating the need for service desk interaction.
Details on the deployment can be found here.