Budget and resource constraints and a focus on strategic projects inevitably lead to pockets of rogue behaviour, report 67% of IT managers surveyed.
A strong governance model where collaboration between IT and the business is encouraged would help control rogue IT behaviour according to 75% of IT respondents in a recent survey conducted by robotic integration company, Blue Prism. The survey highlighted that almost seven out of 10 (67%) organisations see elements of rogue IT behaviour from business users as a direct result of IT department budget and resource constraints and a necessary IT focus on strategic rather than tactical projects.
Despite the traditionally held view that all IT departments hold a dim view of rogue behaviour by users, the survey highlighted that IT fully understands why pockets of rogue behaviour exist, yet is pragmatic when asked for the best way of dealing with it – suggesting governance (75%) rather than introducing measures to eradicate it (10%).
So why does rogue behaviour exist in organisations? IT has the unenviable task of managing strategic, business critical projects while at the same time helping the business user with tactical change requests, so this mismatch between user expectations and IT focus is perhaps the answer. Over 52% reported that working on strategic projects was the main focus for their department with 40% saying that delivering day to day business change requests was their priority. The survey also highlighted that users expect projects to be delivered to ever shorter deadlines, with 86% of IT respondents believing this to be the case.
However, satisfying all business needs is often not possible given the strategic focus of IT teams versus the volume of change requests required by the business. More than 71% of respondents cited IT department resource constraints as the reason why they are not able to satisfy all requests from the business followed by 67% of respondents who believed that IT department budget constraints were the key factor.Of those surveyed however, 52% believed that they are able to satisfy over 75% of change requests and only 10% of respondents felt that they were able to manage fewer than 25% of requests.
Commenting on the survey findings Alastair Bathgate, Managing Director of Blue Prism said “The perennial problem in enterprise IT is how to manage the day to day demands of the business and business users within the confines of departmental budget and resource constraints and the pressure to deliver high level strategic projects. In this environment it is tough to find the budgets and resources necessary to address the raft of small changes that business users want. It’s good to see the IT community acknowledge that users should be given the power to work on their own solutions, although there is a salutary warning from the survey that this should be done with tools approved by IT under an appropriate governance model.”
The survey also explored the question “What do you consider to be Rogue IT?” The following table provides this summary.
Rank and %ge of respondents
- 1 Vendor application installed without IT knowledge 100%
- 2 Installing personal software 83%
- 3 Locally written scripts in VB or other language 56%
- 4 Local Access databases 50%
- 5 Complex Excel spreadsheets 39%
- 6 Using SaaS solutions like salesforce.com/Google apps 39%
- 7 Macros in Word/Excel etc 28%
- 8 Terminal emulator macros 28%
- 9 Other 11%
Blue Prism provides a new generation of operational agility software. Utilising the latest technology, Blue Prism helps organisations like Barclays, npower, The Co-operative Financial Services and Shop Direct manage complex business processes, linking people and systems seamlessly and effortlessly to target changing business goals.
The company works across a range of industries including call centres, utilities, telecoms and banking. Using our Operational Agility Software suite, our customers benefit from accurate and consistent process execution, lower customer churn, lower staff turnover and lower operational costs.
For more information on Blue Prism please call us on +44 (0)870 879 3000 or contact us at email@example.com.